Privacy Policy
Last updated: 21 October 2026
1. Introduction
At Collect Removals, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quotation, make a booking or use our removals and related services.
We handle personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or services, you acknowledge that you have read this Privacy Policy.
2. Who We Are
Collect Removals provides domestic removals, office removals, man and van services, furniture transportation, waste removal and related services.
For the purposes of data protection law, the business responsible for determining how and why your personal information is used is the data controller.
Business name: Collect Removals
Business address: 19 Kendal Parade, London, N18 1ND
Email address: info@collectremovals.co.uk
Telephone: 02071640227
If you have any questions about this Privacy Policy or how we handle your information, please contact us using the details above.
3. What Personal Information We Collect
Depending on how you interact with us, we may collect the following information.
Contact Information
- Your name.
- Your email address.
- Your telephone number.
- Your preferred contact method.
Moving and Booking Information
When you request a quotation or book a service, we may collect:
- Collection and delivery addresses or postcodes.
- Your preferred moving date and time.
- Details of the service you require.
- Information about the quantity, size or type of items being moved.
- Access information, including stairs, parking restrictions and property access arrangements.
- Additional instructions relevant to your booking.
Photographs and Uploaded Files
If you upload photographs of furniture, belongings, rooms or waste items when requesting a quotation, we may use those images to assess the work required and prepare an appropriate quotation.
Please avoid uploading photographs containing unnecessary personal information, payment details or images of other people unless necessary and appropriate.
Payment Information
If you make a payment, we may receive information about the payment, such as the amount, date, payment status and transaction reference.
Where payments are processed through a third-party payment provider, your card or banking details may be collected and processed directly by that provider. We do not intentionally store full payment card details unless expressly stated and appropriately secured.
Website and Technical Information
When you visit our website, certain technical information may be collected, including:
- Your IP address.
- Browser type and device information.
- Pages visited and interactions with our website.
- Referral sources and approximate location derived from technical information.
- Cookie identifiers and website usage information, where applicable.
The information collected depends on the website features, hosting arrangements, analytics tools and cookies in use.
4. How We Collect Your Information
We may collect personal information when you:
- Complete a quotation or contact form.
- Upload photographs or provide details about a move.
- Contact us by telephone, email or other communication channels.
- Make or amend a booking.
- Pay for our services.
- Submit feedback or a complaint.
- Visit or interact with our website.
We may also receive relevant information from service providers who help us operate our website, process payments or manage bookings.
We will only collect personal information where we have an appropriate lawful basis to do so.
5. How We Use Your Information
We use your personal information for the following purposes:
Providing Quotations and Services
To assess your requirements, prepare quotations, confirm bookings, plan routes and provide removals, transportation or waste removal services.
Communicating With You
To respond to enquiries, confirm appointments, discuss changes, notify you of delays and provide important information about your booking.
Processing Payments
To process payments, manage invoices, issue refunds and maintain appropriate financial records.
Improving Our Website and Services
To understand how visitors use our website, identify technical issues and improve the customer experience, where permitted by applicable law and your privacy preferences.
Safety, Security and Legal Obligations
To prevent fraud, protect our business and customers, resolve disputes, maintain appropriate records and comply with applicable legal requirements.
Marketing
We may send promotional communications about our services where we are legally permitted to do so.
You can opt out of marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.
We do not rely on your booking details alone as permission to send marketing messages where consent or another legal requirement applies.
6. Our Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following bases:
Contract: To provide quotations, manage bookings and deliver services you have requested, or take steps at your request before entering into a contract.
Legitimate interests: To operate and improve our business, respond to customer enquiries, maintain appropriate business records and protect against fraud, provided these interests do not override your rights.
Legal obligation: To comply with applicable tax, accounting, regulatory or other legal requirements.
Consent: Where you have given consent, such as for certain marketing activities or non-essential cookies where consent is required.
You can withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Sharing Your Personal Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers where necessary to operate our business and provide our services. These may include:
- Website hosting and technical support providers.
- Quotation, booking and customer management systems.
- Payment processors and accounting providers.
- Email and communications service providers.
- Website analytics providers, where applicable.
- Professional advisers, insurers or legal representatives where necessary.
- Public authorities or regulators where we are legally required to disclose information.
We only share information that is reasonably necessary for the relevant purpose.
Where third-party providers process personal information on our behalf, we take appropriate steps to ensure that suitable data protection arrangements are in place.
8. International Transfers
Some of the service providers we use may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection law, including using an appropriate adequacy regulation or other lawful transfer safeguard where required.
If you would like further information about relevant international transfers, please contact us.
9. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, appropriate staff access restrictions and the use of reputable service providers.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You should avoid sending payment card details, passwords or other highly sensitive information through ordinary website forms or email.
10. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, handling complaints and meeting legal obligations.
Retention periods may vary depending on the type of information and the circumstances. For example:
- Enquiry information may be retained for a reasonable period to respond to your request and manage follow-up.
- Booking, invoice and payment records may be retained for the period required by applicable tax, accounting and legal obligations.
- Complaints and dispute records may be retained for as long as necessary to resolve the matter and protect our legal rights.
- Marketing information may be retained until you withdraw consent or object, as applicable, subject to any necessary suppression records.
When personal information is no longer required, we will take reasonable steps to delete it or securely anonymise it.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve performance. Cookies may include:
Strictly Necessary Cookies: These support essential website functions and do not require consent where the applicable legal conditions are met.
Analytics Cookies: These help us understand how visitors use our website. Where required, these will only be activated after you provide consent.
Marketing Cookies: These may be used to measure advertising effectiveness or support personalised advertising. Where required, they will only be used with your consent.
You can manage your cookie preferences through our cookie banner or settings tool, where available. You can also control cookies through your browser settings. Disabling certain cookies may affect some website features.
The actual cookies used depend on the tools installed on our website. We will provide accurate cookie information and obtain consent where required by law. See our Cookie Policy for more detail.
12. Your Data Protection Rights
Under applicable UK data protection law, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Ask us to correct inaccurate or incomplete information.
- Erasure: Ask us to delete personal information in certain circumstances.
- Restriction: Ask us to restrict how we process your information in certain circumstances.
- Objection: Object to processing based on legitimate interests or direct marketing, where applicable.
- Data portability: Request certain information in a commonly used electronic format where the legal conditions are met.
- Withdraw consent: Withdraw consent where we rely on it as our lawful basis.
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us using the details provided in the “Who We Are” section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
13. Marketing Communications
We will only send marketing communications where permitted by applicable privacy and electronic communications laws.
If you no longer wish to receive marketing messages, you can unsubscribe using the link in the message, where available, or contact us directly.
Even if you opt out of marketing, we may still contact you about an existing booking, payment, service update or other essential business matter.
14. Third-Party Websites and Services
Our website may contain links to third-party websites or use external services.
We are not responsible for the privacy practices of websites that we do not operate. We encourage you to review the relevant privacy policies before providing personal information to those websites.
Where third-party services are integrated into our website, their data processing arrangements will depend on how those services are configured and used.
15. Children’s Privacy
Our services and website are primarily intended for adults arranging removals or related services.
We do not knowingly collect children’s personal information unless it is necessary and appropriate in connection with a service and handled in accordance with applicable law.
If you believe a child has provided personal information to us unnecessarily, please contact us so that we can review the matter.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers or legal requirements.
Any changes will be published on this page with an updated revision date.
We encourage you to review this page periodically.
17. Contact Us
If you have questions about this Privacy Policy, want to exercise your data protection rights or wish to raise a concern about how your personal information is handled, please contact us.
Business: Collect Removals
Address: 19 Kendal Parade, London, N18 1ND
Email: info@collectremovals.co.uk
Telephone: 02071640227
We will review your enquiry and respond as required by applicable law.
18. Complaints to the Information Commissioner’s Office
If you are unhappy with how we handle your personal information, please contact us first so that we have an opportunity to address your concerns.
You also have the right to complain to the UK’s Information Commissioner’s Office (ICO), which oversees data protection compliance.
Website: https://ico.org.uk/
Collect Removals – Your Trust and Privacy Matter to Us.