Frequently Asked Questions
At Collect Removals, we want to make moving as simple and stress-free as possible. Whether you’re planning a house move, relocating your office, booking a man and van or arranging waste removal, we’ve answered some of the questions we get asked most often.
If you can’t find the answer you’re looking for, please get in touch. We’re always happy to discuss your requirements and help you find the right service.
GENERAL REMOVALS QUESTIONS
We offer a range of services, including domestic house removals, office removals, man and van services, furniture collections and deliveries, and waste removal. Contact us to discuss your requirements and confirm whether we can help with your particular job.
We can discuss local and longer-distance moves. Please provide your collection and delivery postcodes when requesting a quotation so we can confirm availability and pricing for your locations.
You can request a quotation through our website or contact us directly. Tell us what needs moving, your collection and delivery addresses, and your preferred date. Once we’ve discussed your requirements and confirmed the price and availability, we’ll confirm your booking.
We recommend booking as early as possible, particularly if you’re moving at the end of the month, during weekends or on a popular moving date. Last-minute bookings may also be possible, subject to availability.
Same-day and next-day bookings may be available depending on our schedule. Contact us with your requirements, and we’ll let you know whether we can accommodate your preferred date.
HOUSE REMOVALS QUESTIONS
Yes. We can discuss moving furniture, boxes and household belongings from your existing property to your new home. The most suitable arrangement will depend on the size of your property, the number of items and the distance involved.
Yes. We can help with flat and apartment moves, including smaller properties and rented accommodation. Please let us know about stairs, lifts, restricted access and parking so we can plan accordingly.
Unless packing has been specifically agreed as part of your booking, we recommend having your belongings packed and ready to load before we arrive. Use suitable boxes and protective materials, and clearly label fragile items.
Furniture dismantling and reassembly may be available by prior arrangement. Please tell us which items need attention when requesting your quotation so we can confirm whether we can provide this service and whether additional charges apply.
We can discuss the requirements for heavy, fragile or awkward items before your move. Please tell us about these items in advance so we can assess whether they can be handled safely with the available equipment and staff.
MAN AND VAN QUESTIONS
Our man and van service is ideal for smaller moves, furniture collections, single-item deliveries, student moves, small flat moves and transporting a few belongings between locations.
Our advertised rate is £80 per hour for a Luton van with one or two people, with a minimum booking of three hours. The first 20 miles are included, and additional mileage is charged at £1.20 per mile.
Your final cost will depend on the agreed service, time required, distance travelled and any additional requirements.
Yes, we can discuss furniture collections and deliveries, subject to availability and the item’s size. Please provide the collection address, delivery address and details or photographs of the item when requesting a quotation.
Our advertised service includes a Luton van with one or two people. The exact assistance provided will depend on the booking you choose. Please confirm your loading, unloading and access requirements when booking.
OFFICE REMOVALS QUESTIONS
Yes. We can discuss moving office furniture, desks, chairs, filing cabinets and suitable business equipment. We’ll work with you to understand the size of the move and agree the arrangements in advance.
We can discuss transporting computers, monitors, printers and other suitable electronic equipment. We recommend that you back up important data, disconnect equipment safely and arrange specialist reconnection where necessary.
Evening and weekend moves may be available, depending on our schedule. Let us know your preferred moving time so we can confirm availability and any applicable costs.
Planning ahead can make a significant difference. Prepare an inventory, label boxes, organise equipment and agree a moving schedule in advance. We’ll discuss your priorities and the most practical arrangements for your relocation.
PRICING AND PAYMENTS
You can contact us to request a quotation based on your requirements. We’ll discuss the job details and applicable charges before confirming a booking.
Our advertised hourly rate has a minimum booking of three hours. This applies to the stated rate of £80 per hour for a Luton van with one or two people (minimum charge of £240 before any applicable additional charges), subject to the terms of your quotation.
The first 20 miles are included in the advertised rate. Additional mileage is charged at £1.20 per mile. Please check your individual quotation for the mileage calculation and any other applicable charges.
Additional costs may apply if your move requires extra labour, additional time, more mileage or services that were not included in the original quotation. We aim to explain applicable charges before proceeding with additional work.
Payment arrangements will be explained when your booking is confirmed. Depending on the agreed terms, payment may be required before, during or after the service. Please check your booking confirmation for the applicable payment instructions.
CANCELLATIONS AND CHANGES
We ask customers to provide at least 24 hours’ notice before the scheduled start time to qualify for a refund under our standard cancellation policy. Cancellations made with less than 24 hours’ notice may not qualify for a refund, subject to applicable consumer law and any statutory cancellation rights.
Please check our Terms and Conditions for the full policy.
Please contact us as soon as possible if you need to change your moving date or time. We’ll do our best to accommodate your request, subject to availability. Changes made at short notice may not be possible and may involve charges where applicable and lawfully agreed.
If we need to cancel and cannot agree a suitable alternative arrangement, we will refund payments received for the service we cannot provide, subject to applicable law and your statutory rights.
WASTE / JUNK REMOVAL AND RECYCLING QUESTIONS
We can discuss removing suitable household waste, unwanted furniture, general items from property clearances and certain office items. The types of waste we can accept depend on the materials involved and applicable disposal requirements.
Where appropriate, we transport accepted waste to an authorised recycling centre or disposal facility. We aim to prioritise recycling where suitable facilities are available.
We can discuss collecting and removing unwanted furniture, subject to access, item size and disposal arrangements. Please send details or photographs so we can assess the job.
We do not accept hazardous or restricted waste unless the appropriate specialist arrangements and legal requirements are in place. Please tell us what materials need removing before booking so we can advise whether the job is suitable.
This depends on the type and quantity of waste and the agreed service. Any applicable disposal or specialist handling fees should be confirmed as part of your quotation or before the work proceeds.
PREPARING FOR MOVING DAY
To help us provide an accurate quotation, please provide:
- Your collection and delivery postcodes.
- Your preferred moving date.
- The type and size of the move.
- An approximate list or photographs of the items.
- Details of stairs, lifts, parking and access restrictions.
- Any heavy, fragile or unusually large items.
The more accurate the information, the easier it is to plan your move.
Please tell us about parking restrictions or access difficulties in advance. Any permits, parking charges or alternative arrangements should be discussed before the booking where reasonably possible.
The time required can depend on the quantity of belongings, access, loading conditions, traffic and distance travelled. If additional time or charges are likely, we’ll explain the situation and discuss the next steps in accordance with your agreed booking terms.
You can contact us through our website or using the telephone number and email address listed on our contact page. Please include your booking reference, if you already have one, so we can assist you more efficiently.
Still Have Questions?
Every move is different, and we’re happy to discuss your individual requirements.
Whether you’re moving home, relocating your business, arranging a furniture collection or clearing unwanted items, Collect Removals is here to help.
Get in touch today to discuss your move and request a quotation.
Collect Removals – Moving You Forward.